Frequently asked questions

What is included in the Well Woman Exam?


Your annual exam consists of services that include a pap smear, pelvic exam, breast exam, and birth control refills. If you meet the age criteria, a mammogram and bone density scan will also be ordered. However, if you have a medical problem or concern outside of these annual services, you must schedule a separate appointment for this problem.




What if I have a new insurance policy?


Please call the office and provide insurance changes at least 48 hours prior to your appointment. This will insure that the billing office can verify your benefits. Any delays could result in additional out of pocket expenses or denied claims.




How are payments handled?


As a courtesy, we will bill your insurance for all office visits, procedures, surgeries, and obstetrical care and delivery. We ask that you pay any portion not covered by your insurance due to deductibles or copayments on the day of service.




What is your appointment cancelation policy?


Should you need to cancel your appointment, please give 24 hour prior notice in consideration to other patients. Failure of 24 hour notification will result in a $25 fee.




Obstetrical self-pay refunds?


Global obstetrical prices are determined prior to your first office visit. Should you deliver at a hospital that Dr San Martin is not credentialed, a refund will not be provided.




What occurrences are subject to practice dismissal?


After two documented “No Show” appointments. Request for a medical release of records to another OB/GYN. Obstetrical patients who have not paid in full the estimated global delivery fee by the 32nd week of gestation. Confrontational or disrespectful behavior.